Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
We want you to be completely satisfied with your purchase, if you receive your package kindly inspect immediately if you have any complaint reach out to us immediately. To start a return, please visit our Returns page and follow the instructions. Ensure to Inspect you package within 24hours of its Delivery After which returning is ruled as invalid ,.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request if your package has not yet been shipped.
Do you have a physical store?
Currently, we do not have a physical store. We are an Online store.
2. Product Questions
What size should I order?
We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.
What is the material of this product?
The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.
How do I care for this product?
Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product. if Unsure Contact us.
Can I see this product in other colors?
If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards , Transfer, Pay altitude, USSD , Bank Transfer.
Do you offer installment payment options?
NO, We currently do not offer installment payment options. All orders must be paid in full at the time of checkout. We accept various payment methods, including [list accepted payment methods, e.g. credit cards, PayPal, etc.]. If you have any questions or concerns about our payment terms, please don't hesitate to contact us."
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Do you offer Drop shipping?
Yes, we do offer drop shipping services. Our drop shipping program allows you to purchase our products without holding any inventory. We will ship the products directly to your customers on your behalf.
To learn more about our drop shipping program, including eligibility requirements, pricing, and shipping details, please contact our customer service team . We look forward to partnering with you!"
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing [ careteam@nigerian-china.com] or by calling our toll-free number at [07067528565].
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm EST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at [sale.nigerianchina@gmail.com].
Do you have a physical address?
Currently, we do not have a physical store. We are an Online store.
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